.financial & administrative solutions

Loan Administration

Loans. Mortgages. Credit Cards. Access to personal financing products like these allow many of us to have the education, house, and quality of life to which we aspire. And it's usually as simple as applying to a financial institution to make it happen.

In fact, the process behind the management of a loan, for example, is quite complex. It involves the receipt of an application, evaluating it based on credit and fraud profiles, fulfilling the loan, providing customer service through contact centers, managing payments, and — when this process is complete — discharging the loan.

It takes hundreds of dedicated and knowledgeable people, as well as purpose-built technologies, to manage this process, which enables hundreds of thousands of loans to flow through banks, government student loan programs, and credit unions every day – resources which could be deployed on more important business objectives.

It's a process perfect for outsourcing to Resolve

Resolve has been providing customized solutions to financial institutions and provincial governments for more than 17 years, and our expertise has made us Canada's leader in the student loans market, managing a portfolio of about $15 billion.

With over 800 people dedicated to loan servicing, Resolve has the experience and the capacity to implement and manage processes on behalf of our largest financial services clients.

Our integrated, end-to-end loan-processing services follow the entire life cycle of a loan, providing application processing, credit and fraud scoring, contact center services, payment processing, and collections.

Our expertise was built in the student loans business, but it doesn't stop there. Our loan-administration processes translate perfectly to managing other large financial services portfolios as well, including mortgages and credit cards.

And we're doing just that for a number of leading Canadian banks and financial institutions.

Portfolio management simplified. With Resolve.